Our website accepts Visa, Mastercard, American Express, and Discover payments.

Due to unpredictable international tariffs, we are unable to ship internationally at this time. However, we are working to reconcile the issue and hope to ship internationally soon.

Hincapie Sportswear online is required by law to charge the appropriate state and local taxes where the Hincapie Sportswear headquarters is located. Therefore, taxes will be charged on South Carolina and North Carolina orders abiding by applicable state, local, and county taxes on merchandise, shipping, and handling.

To request a cancellation or change to your order, please email info@hincapiesports.com as soon as possible. We will make every effort to accommodate your request. However, please remember that our system is designed to process website orders as quickly as possible. As a result, we cannot change or modify an order once it has entered the shipping process.

Yes! Our headquarters are located at 45 Pete Hollis Blvd in Greenville, SC. Our hours of operation are Monday-Friday, 9 am – 5 pm ET, except all observed holidays. You may even see Big “G,” as he is in the office some days.

Our website accepts Visa, Mastercard, American Express, and Discover payments.

We do accept international orders; however, due to credit card security risks, your billing and shipping address must both be in the same country. Additionally, as of January 2023, due to new Colombian export requirements to ship any products from our factory in Medellin, Colombia, a tax ID number for the recipient is required for all shipments other than those in the United States.

Hincapie Sportswear online is required by law to charge the appropriate state and local taxes where the Hincapie Sportswear headquarters is located. Therefore, taxes will be charged on South Carolina and North Carolina orders abiding by applicable state, local, and county taxes on merchandise, shipping, and handling.

To request a cancellation or change to your order, please email your customer service rep as soon as possible. We will make every effort to accommodate your request. However, we will not be able to change, modify or cancel an order once it has entered the production process.

Gran Fondo Hincapie uses a traditional mass start where all riders will start at the same time. Riders will line up on a first come, first served basis beginning one hour before the ride start time. We suggest that all Piccolo riders line up towards the back of the corral. The start corrals and start procedure are subject to change at any time as event and local officials see fit. All Gran, Medio, and Piccolo riders will start together at the same time.

There will be a luggage corral where you can leave a small bag with a change of clothes for after you finish. You may also drop clothing at the first rest stop of the Gran and Medio courses, but this clothing must fit into a one-gallon zip-lock bag. Items dropped at the rest stop will be returned to the luggage corral at the expo after the rest stop closes down. You must present your bib number to the volunteer at the luggage corral to claim your items. Do not leave anything valuable in your bag! Hincapie is not responsible for lost or stolen items at the event.

Please contact the Hincapie Sportswear office as soon as possible to arrange to have your items picked up or shipped out to you. A $25 shipping and handling charge must be paid before the items are shipped back. Any unclaimed items one week after the event will be donated.

Included in your Gran Fondo Hincapie registration is an event jersey, finisher medal, wristband, racing bib, and several other miscellaneous costs that cannot be reimbursed to the company. All of these items are ordered months ahead of the event. For that reason, the Gran Fondo Hincapie series has a strict no refund or event deferral policy on registration fees. More information about this policy can be found here.

At the time of registration, you will have the option to purchase third party Registration Insurance through Allianz. This may allow you to be reimbursed for the cost of registration if a situation arises and you are unable to attend the event. Insurance MUST be purchased at the time of registration; it cannot be purchased once your registration is complete. 

All Registration Insurance questions or claims need to be submitted directly to Allianz. More information about this insurance can be found here.

Effective July 13, 2022, we have changed our packet mailing policy. If you are unable to attend the ride, you may have a friend pick up your packet on site at the event. If you don’t have anyone to pick up your packet, you can contact the Hincapie Sportswear office up to ONE WEEK PRIOR to the event to arrange for your apparel to be shipped out to you for a shipping and handling charge of $25. If you contact us after the event, we will do our best to ship out any apparel still available, but we cannot guarantee that all items will still be in stock. We do not have the capacity to store all unclaimed packets for every event.

Yes! If online registration is still open, you can do this online by logging in to your Bikereg account and selecting Transfer on your registration. 

After online registration closes, you can still transfer your registration to another rider onsite by having the new person pick up the rider packet under the original rider’s name. Once the new rider has the packet, they should go to the Registration Transfer tent to have the registration switched out in the system with their information. It is very important that we have the correct name, age, and emergency contact information for each participant. Please have the new rider bring authorization for transferring the registration (a text, email, note, etc from the original purchaser that can be shown to the volunteers).

Because we incur substantial costs in connection with producing the Gran Fondo event that cannot be recovered, including the cost of providing you with the items in your rider packets, the Gran Fondo Series has a strict no cash refund policy on registration fees. Thus, if we cancel a Gran Fondo event because of an event beyond our reasonable control, including without limitation acts of God; severe inclement weather; flood, fire, earthquake, explosion, or other potential disasters or catastrophes, such as epidemics; war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; government order or law; actions, embargoes or blockades in effect on or after the date of this Agreement; action by any governmental authority; national, regional, state or local emergency; strikes, labor stoppages or slowdowns or other industrial disturbances; shortage of adequate power or transportation facilities; or other events beyond our reasonable control, we cannot offer you a cash refund of your registration fees, nor can we reimburse you for any of your travel or lodging costs.  Instead, we will allow you to transfer your registration to a Gran Fondo Hincapie event scheduled within the next year at no cost. Registrants will receive an email to the email address they used when registering for the canceled ride with a unique code to use to transfer the registration.

Gran Fondo Hincapie will start rain or shine; however, in the event of a severe storm or inclement weather, authorities may decide to cancel or postpone the event and will make the call at the last minute. See here for further information regarding the cancellation of an event.

If you would like to change your route before the online registration deadline has ended, you can log into your BikeReg account and initiate the transfer there. You will be responsible for all additional costs and fees if you decide to upgrade to a longer distance. If you decide to make a last-minute change, you can pick up your packet during packet pickup and then go to the Registration Transfer line. It’s very important that every rider is registered for the correct route so that our finish results are accurate.

We highly encourage all participants to know basic safety and repair skills, including how to fix a flat tire. Be prepared and bring your own pump or CO2 and extra tubes for your bike. However, if you are still unable to make the repair, SAG drivers will be following all ride routes and can assist you with any minor mechanical issues you may have. Our ride marshals and SAG drivers will be equipped with a limited number of Michelin tubes, but may or may not have the size or specific tools needed for your bike. Be sure to bring your own supplies that work for your bike.

Yes. There will be rest stops on all courses. See the course descriptions for specifics on locations of the rest stops. All aid stations will be fully stocked with fruit, bars, water and hydration, and other supplies and manned by a group of volunteers.

Some, but not all, roads will be closed to vehicle traffic. Riders should always stay to the right side of the road unless otherwise directed. Riders must always obey the direction of local law enforcement and course marshals. In the absence of law enforcement and/or course marshals, riders must obey all local and state traffic laws. 

For most of our Gran Fondo Hincapie rides, we suggest using a road bike as it is the best option to ride in groups, but see questions below for special notes. You can also ride a mountain bike, touring bike, or single speed (with two brakes). A triathlon bike is fine as long as you keep your hands on the brake lever while riding in a group. Recumbent bikes are allowed on the Piccolo course only. Tandem bikes are allowed on all courses except the Gran Fondo Hincapie-Greenville Gran course, but both riders must register and pay the registration fee. Trailers and bike seats are not allowed for safety reasons. 

Carbon clincher rim brake wheels are not permitted on the Gran course, as the descent down Skyuka is extremely steep. They are permitted on the Medio and Piccolo courses. Disc brake carbon wheels are allowed on all courses.

We suggest using a road bike with 25c or larger tires, as it is the best option for the overall riding experience on this course. Although each course features short sections of unpaved roads, 90% of the Gran and Medio courses are paved. The Piccolo course features a very short one-tenth of a mile section of dirt.

This course has been designed to be ridden on a gravel or cyclocross bike. Riders can participate on a mountain bike and will enjoy the rider range of gearing for climbs and increased comfort on descents. We do not recommend the use of a road bike on this course.

Yes, ebikes are allowed on all courses. However, you will not be eligible for any awards if you choose to ride an ebike.

We encourage every rider to check the weather forecast a few days ahead of the event and dress to their comfort level for the conditions of the day. 

Helmets with buckled chin straps are a requirement for all riders and must be worn at all times. Headphones of any kind are not allowed.

Finally, make sure your bib number is pinned to the back of your jersey and is always visible on course. You may choose to wear the event jersey if you would like, but it is not required.